1. Overview
This Privacy Policy explains what personal information MatchPass collects, how we use it, and the choices you have. By using the Service you agree to the practices described here.
2. Information we collect
- Account data — your name, email address and password when you register.
- Order data — the matches, seats and quantities you buy, and your order history.
- Payment data — processed by our payment providers; we do not store full card numbers. For crypto payments we may store the transaction reference.
- Usage data — device, browser, pages viewed and similar analytics, collected via cookies and similar technologies (see our Cookie Policy).
3. How we use your information
- To process orders, deliver your mobile tickets and provide customer support.
- To operate, secure and improve the Service and prevent fraud.
- To send you transactional messages, and — with your consent — marketing you can opt out of at any time.
- To comply with legal obligations.
4. Legal bases
Where applicable law requires it, we rely on: performance of our contract with you (to fulfil orders), your consent (for marketing and non-essential cookies), our legitimate interests (to secure and improve the Service), and legal obligation.
5. Sharing your information
We share data only as needed with: payment processors, event organisers and venues (to validate entry), IT and analytics providers, and authorities where required by law. We do not sell your personal information.
6. Data retention
We keep personal information for as long as your account is active and as needed to provide the Service, resolve disputes and meet legal requirements, after which it is deleted or anonymised.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your data, to object to or restrict processing, and to withdraw consent. To exercise these rights, contact us using the details below.
8. Security
We use technical and organisational measures such as encryption in transit and access controls to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children
The Service is not directed to children under 16 and we do not knowingly collect their data. If you believe a child has provided us information, please contact us and we will remove it.
10. Changes & contact
We may update this policy and will post changes here with a new date. For privacy questions or requests, contact privacy@matchpass.example or use our Contact page.